Shipping policy
Shipping Policy
At Veggie Life, we take pride in delivering our plant-based foods safely and efficiently so they arrive ready to enjoy.
Every order is packed with care from our kitchen in Wells, Maine. Because we want your food to arrive just as fresh and flavorful as when it left us.
Frozen Shipping Process
All Veggie Life products are shipped frozen using insulated packaging and ice packs designed to maintain safe temperatures during transit.
While we make every effort to keep products fully frozen, it is normal for frozen foods to soften or partially thaw during shipping.
As long as your order arrives cold to the touch (refrigerator temperature or below), it is safe to refrigerate and enjoy within a few days or place back in the freezer for later use.
Shipping Schedule
Orders are typically processed within 1–3 business days.
To help ensure product quality, orders may only ship on specific days of the week to avoid extended transit times over weekends or holidays.
Delivery Times
Shipping times vary depending on your location and selected shipping method. Most orders arrive within 1–3 business days after shipment.
Please note that delivery timelines are estimates and may be affected by carrier delays, weather conditions, or high shipping volume periods.
Shipping Carriers
We ship orders using trusted carriers such as UPS, FedEx, or USPS, depending on your location and delivery needs.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order size.
From time to time, Veggie Life may offer free shipping promotions or discounted shipping rates.
Incorrect Addresses
Please ensure your shipping address is accurate at checkout. Veggie Life is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Delivery Responsibility
Once an order has been marked as delivered by the carrier, the customer is responsible for promptly retrieving and properly storing the items.
We recommend bringing your package inside as soon as possible to maintain product quality.
Issues with Delivery
If your order arrives warm, damaged, or unsafe to consume, please contact us within 48 hours of delivery.
For more details, please refer to our Returns & Replacements Policy.